Workshops

Over and Above Customer Service

Excellent customer service creates loyal customers for life. Customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. In this course, participants will learn best practices for exceptional service standards. Participants will also learn how to effectively deal with handling complaints and difficult customers.

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If you have any questions, please email us at cce.information@icc.edu.

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