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Workshops > Professional Development

Customer Service Representative (CSR) Exam Prep   

The customer service representative plays an essential role in an organization's success through providing product and service information and resolving product and service problems. In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. The goal of this course is to prepare you to be an outstanding, reliable, and successful customer service representative in a business or other organization. In addition to providing you with a comprehensive education in customer service, this course will also prepare you to take nationally recognized customer service certification exams, including, but not limited to, the HDI Customer Service Representative (HDI-CSR) Certification Exam.

This course outline includes: What is Customer Service - The Global Customer - Exceptional Customer Service - Customer Service Strategy - Critical Workplace Skills - Problem Solving - Extreme Customers & Customer Retention - Managing Customer Service - Communication Essentials - Customer-Focused Listening - Nonverbal Communication, Dress & Manners - Telephone & Digital Communication

This is an online, any time course. Click here to to register.

 

  • Customer Service Representative (CSR) Exam Prep
  • Fee: $395.00






     
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